Management Specialist I at Mount San Antonio College (2023)

career information

Job Description/Essentials: Type

Administrative Specialist I
Position number: CM-214-2022
Department: Marketing and Communications
Job Category:
Time (percentage of time):
Duration (months/years):
Current work schedule (days, hours): Monday - Friday 8:00 AM - 5:00 p.m.
Salary range: A-69
Salary: A-69 Steps 1-6: $4,526-$5,776 per month
Shift difference: Right to shift difference based on a valid collective agreement.
Start date: 17.05.2023
Date of first screening: 06.08.2023
Open to Fulfilled: Yes
Application process:
Initial Review of Applications: Complete application documentation will be accepted until the position is filled. However, applications submitted by 23:59 will not be accepted. (PT) on the above premiere date is guaranteed to be considered.
Unless otherwise noted, applicants must submit all of the following materials electronically to the Mt. SAC employment to be considered for this position:
• Online registration at Mt. San Antonio College • A cover letter describing how the applicant has the required education and experience Proof of degree awarded/awarded is required and must be submitted by all applicants, including current or former university employees, by electronic applications to demonstrate that the necessary educational qualifications are available. Unofficial certificates are accepted at the time of application. However, copies of diplomas will not be accepted in lieu of certificates. • Optional - three letters of recommendation reflecting relevant experience (do not use social media or professional networks as a means of providing letters of recommendation). Confidential letters of recommendation are not acceptable for this position.
Health and wellness:
Mt. San Antonio College offers eligible employees a competitive and premium benefits package that includes medical, dental and eye benefits for eligible employees and their dependents. Lifetime health benefits are also available to eligible retirees.
The college pays an annual premium up to family coverage for Kaiser Permanente plans worth $15 for doctor visits, DeltaCare HMO dental plans, VSP vision plans and qualified employee life insurance.
The District participates in the Public Employees' Retirement System (PERS), State Teachers' Retirement System (STRS), and National Benefit Administration programs.
*Note: Salary and health insurance are subject to change. For more information, see https://www.mtsac.edu/hr/benefits/index.html.
Basic Operation/Overview:
DEFINITION: Performs, under general supervision, a variety of entry-level administrative support duties requiring knowledge of department/department and/or program support duties according to standard procedures on behalf of designated management personnel.
RECEIVES AND EXERCISES SUPERVISION: Receives overall supervision from designated supervisory or administrative personnel. Performs technical and operational management and offers training to students or hourly workers, depending on the job.
CLASS CHARACTERISTICS: The Special Administrative I classification is the first level of the Special Administrative series, which consists of four (4) levels. Line positions are characterized by reporting and working relationships, level of independence, supervision received and exercised, decision making, judgment, and minimum qualifications for employment. At the "Administrative Specialist I" level, administrative and commercial entry-level activities are usually performed, such as working with customers. Reception and telephone services. provides assistance to clients regarding program requirements, policies and procedures; prepares and completes documents; maintains records and records; data input; Screen visitors and mail and refer questions to appropriate staff. Work with an initial level of independent judgment, discretion and initiative within clearly defined work processes and standards. Management Level I Specialists initially report to senior management under more direct supervision. The job requires basic decision making according to established guidelines. This rank differs from the Administrative Specialist II in that the latter performs a broader range of clerical support services and travel-level administrative duties.
Main duties/main responsibility:
1. Διαχειρίζεται τηλεφωνικά συστήματα πολλαπλών γραμμών. απαντά, προβάλλει και δρομολογεί κλήσεις στο κατάλληλο τμήμα/τμήμα· ανακτά μηνύματα και προωθεί σχετικές πληροφορίες μέσω e-mail ή προωθεί κλήσεις στον τηλεφωνητή κατόπιν αιτήματος του καλούντος· Παρέχει γενικές πληροφορίες για διάφορες υπηρεσίες, κανόνες και διαδικασίες του κολεγίου.2. Παρέχει τηλέφωνο, υποδοχή και υποστήριξη στους μαθητές, τους γονείς, το προσωπικό, το διδακτικό προσωπικό και το ευρύ κοινό ως ανατεθέντα καθήκοντα. ανταποκρίνεται σε ερωτήσεις ρουτίνας εξηγώντας τις απαιτήσεις του προγράμματος, τις πολιτικές και τις διαδικασίες και τηρώντας τις καθιερωμένες πολιτικές ή κατευθύνοντας τον χρήστη στον κατάλληλο πόρο· παρέχει γενικές πληροφορίες σχετικά με το πρόγραμμα, το τμήμα ή τη σχολή που έχει ανατεθεί· να διανέμει αιτήσεις, έντυπα και άλλα έγγραφα κατόπιν αιτήματος και μπορεί να βοηθήσει μαθητές, επισκέπτες και άλλους χρήστες στη συμπλήρωση τέτοιων εγγράφων· κατευθύνει τους καλούντες/επισκέπτες σε κατάλληλα τμήματα ή άτομα· παρέχει στους επισκέπτες γεωγραφικές κατευθύνσεις. λαμβάνει και προωθεί ακριβή μηνύματα· Στέλνει τους καλούντες στον τηλεφωνητή όταν είναι απαραίτητο.3. Εκτελεί διάφορες εργασίες εξυπηρέτησης πελατών όπως Β. Απαντώντας σε διάφορες ερωτήσεις και απαντώντας σε βασικά παράπονα. παροχή πληροφοριών σχετικά με μαθήματα και εγκαταστάσεις πανεπιστημιούπολης και οδηγίες· παραγγελία υλικού για ένα πρόγραμμα, μάθημα ή εξέταση· Σύνταξη πακέτων πληροφοριών. Επεξεργασία αιτημάτων εκτύπωσης. Κανονισμός ραντεβού με άλλους υπαλλήλους του τμήματος και για εργαστήρια, παρουσιάσεις και ενημερωτικά σεμινάρια. και να κατευθύνει τους επισκέπτες/καλούντες σε άλλα προγράμματα, τμήματα, υπηρεσίες εκτός πανεπιστημιούπολης, άλλους φορείς υποστήριξης και ομάδες κοινότητας ανάλογα με την περίπτωση.4. Εκτελεί μια ποικιλία από τακτικά καθήκοντα γραφείου για να υποστηρίξει τη λειτουργία της ανατεθείσας μονάδας εργασίας, προγράμματος ή τμήματος, συμπεριλαμβανομένης της αρχειοθέτησης, της προετοιμασίας αρχείων, της επεξεργασίας των εντολών εργασίας και της βοήθειας στην παραγγελία και τη συντήρηση επίσημων και άλλων σχετικών υλικών.5. Γράφει και επεξεργάζεται μια ποικιλία εγγράφων, όπως αλληλογραφία, επιστολές, σημειώσεις, ατζέντα, αναφορές, λίστες, φόρμες, χρονοδιαγράμματα, φυλλάδια, υλικό εκδηλώσεων και στατιστικές αναφορές, από πρόχειρα προσχέδια, χειρόγραφα αντίγραφα ή άλλο υλικό χρησιμοποιώντας υπολογιστή. εισάγει και ανακτά δεδομένα σε διάφορες εφαρμογές λογισμικού προγραμμάτων, τμημάτων ή/και πανεπιστημίων και συστήματα βάσεων δεδομένων. Διατηρεί συστήματα αρχείων, ευρετηρίου και αρχείων που απαιτούν ταξινόμηση, αρχειοθέτηση, αναζήτηση, ανάκτηση και διανομή εγγραφών τμημάτων και προγραμμάτων ή άλλων εγγράφων σύμφωνα με τις οδηγίες. έγγραφα καταγραφής για δημόσια αρχεία.6. Ελέγχει και ελέγχει τον εξοπλισμό μαθητών και προσωπικού. διαχειρίζεται τα σχετικά αρχεία καταγραφής.7. Επαληθεύει και ελέγχει τα έντυπα και τις αναφορές για πληρότητα και συμμόρφωση με καθιερωμένες πολιτικές και διαδικασίες. εφαρμόζει πολιτικές και διαδικασίες τμημάτων και προγραμμάτων για τον προσδιορισμό της ακεραιότητας των αιτήσεων, αρχείων και αρχείων.8. λήψη, χρονοσήμανση, ταξινόμηση και διανομή εισερχόμενης και διυπηρεσιακής αλληλογραφίας· προετοιμάζει και διανέμει την εξερχόμενη αλληλογραφία.9. Βοηθά στον σχεδιασμό και την οργάνωση προγραμμάτων ή εκδηλώσεων του τμήματος, εργαστηρίων, ενημερωτικών σεμιναρίων, παρουσιάσεων και συναφών δραστηριοτήτων. Λειτουργεί μια ποικιλία τυπικού εξοπλισμού γραφείου, συμπεριλαμβανομένων εφαρμογών υλικού και λογισμικού επαγγελματικών υπολογιστών, φωτοαντιγραφικών μηχανών, εκτυπωτών, σαρωτών, μηχανημάτων φαξ, τηλεφώνων πολλαπλών γραμμών και οπτικοακουστικού εξοπλισμού. μπορεί να χειρίζεται άλλες συσκευές ειδικές για το τμήμα.11. Μπορεί να λαμβάνει, να καταγράφει, να σχεδιάζει και να διανέμει αιτήματα υπηρεσιών και εντολές εργασίας για το τμήμα.12. Τηρείτε ακριβή αρχεία για την εργασία που εκτελείται. 13. Προωθεί ένα περιβάλλον συμμετοχής γύρω από τη διαφορετικότητα, την ισότητα, την ένταξη, την κοινωνική δικαιοσύνη, τον αντιρατσισμό και την προσβασιμότητα. Παρέχει ποιοτική εξυπηρέτηση πελατών κατά την αλληλεπίδραση με το κοινό, τους πωλητές, τους φοιτητές και το προσωπικό της σχολής, συμπεριλαμβανομένων εκείνων από μειονοτικές ομάδες.15. Υποστηρίζει και ακολουθεί ομοσπονδιακές, πολιτειακές και τοπικές πολιτικές, τις πολιτικές του διοικητικού συμβουλίου και τις διοικητικές διαδικασίες.16. Συμμετέχει σε επιτροπές, ομάδες εργασίας και ειδικές εργασίες, συμπεριλαμβανομένων, ενδεικτικά, των επιτροπών ελέγχου και επιλογής και της προβλεπόμενης εκπαίδευσης, όπως απαιτείται. Εάν είναι απαραίτητο, προετοιμάζει και πραγματοποιεί προφορικές παρουσιάσεις σε τομείς που έχουν ανατεθεί. 18. Εκτελεί άλλες σχετικές ή χαμηλότερης κατηγορίας εργασίες σύμφωνα με τις εργασίες που του έχουν ανατεθεί.
Other tasks:
I know about:
1. Policies and practices to support a diverse, equitable, inclusive, socially just, anti-racist and accessible academic and work environment. Modern practices and procedures to support office staff, including the use of standard office equipment and computers.3. Work-related computer applications, including word processing, database, scanning, and spreadsheet applications.4. Applicable policies and procedures related to assigned program/department.5. Basic business budgeting and statistical techniques. 6. Record Retention Policies and Procedures.7. Alphabetical and numerical filing methods.8. Use of the English language, spelling, vocabulary, grammar and punctuation. 9. Techniques for providing a high level of customer service through effective interaction with the public, vendors, students, and faculty, including individuals of various ages, disabilities, and socioeconomic and ethnic groups.
Qualifications and skills:
1. To support and convey the faculty's vision and commitment to create a diverse, equitable, inclusive, socially just, anti-racist and accessible academic and work environment. Participate in filling gaps related to diversity, equity, inclusion, social justice, anti-racism and accessibility in recruitment and retention.3. Participate in providing resources and support for the goal of a diverse, equitable, inclusive, socially just, anti-racist and accessible academic and work environment.4. Perform standard office support tasks accurately and with sufficient speed.5. Learn and understand the organization and operation of assigned program and/or department, college, and external agencies necessary to fulfill assigned responsibilities.6. Understand, correctly interpret and apply the rules and procedures of your assigned role.7. Effectively answer and prioritize multiple phone calls and other service requests.8. Understand and follow oral and written instructions. 9. Perform basic, accurate numerical calculations. 10. Entering and retrieving data into the computer with sufficient speed and accuracy to perform assigned work. 11. Setup and maintenance of various filing, recording and monitoring systems. 12. File materials in alphabetical, chronological, and numerical order 13. Use discretion when handling and archiving confidential student and other records. 14. Organize and prioritize various tasks efficiently and in a timely manner. 15. Management and maintenance of modern office equipment, including computer equipment and special software application programs. 16. Understand and follow oral and written instructions. 17. Use English effectively for personal communication, telephone and written. 18. Understand the range of authority when making independent decisions. 19. Learns and applies new technologies and performs tasks efficiently, organized and timely when needed. 20. Carefully review situations and use your judgment to determine the appropriate course of action in accordance with established policies and procedures. 21. Establish, maintain and promote positive and effective working relationships with those with whom he comes into contact in the course of work.
Minimum qualifications/education and experience:
1. Equivalent to completed twelfth (12th) grade. and 2. One (1) year of diverse experience in office support, preferably including interaction with the public.3. Associate's degree from regionally accredited college preferred.
Equivalence:
Any combination of education and experience that provides the necessary knowledge, skills and abilities is considered appropriate. A typical way of obtaining the required qualifications is given in the Minimum Qualifications section.
Preferred Qualifications:
Licenses and other requirements:
Exam conditions:
Work environment:
Office workers work in an office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous natural substances. Officers may communicate with employees and/or public and private representatives to interpret and enforce department policies and procedures.
Physical requirements:
You must be mobile to work in a typical office environment and use typical office equipment, including a computer. vision for reading printed material and computer screens; and listening and speaking for communication in person and on the telephone. You may need to drive to visit various colleges and conference venues. This is primarily a sedentary office classification, although standing at workstations and walking between workstations may be required. Manual dexterity is required to access, enter and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Workers in this category bend, stoop, kneel, reach, push, and pull to open and close drawers to retrieve and file data. Workers must have the ability to lift, carry, push and pull materials and objects weighing up to 20 kg.
Is driven by:
Terms of employment:
The person holding this position must be present on the campus of Mt. San Antonio College to perform all essential duties and responsibilities.
Official job offers are made by the Human Resources Department of the School of Mt. San Antonio and subject to board approval. It is also required that no final job offer be made until the candidate has been successfully scanned live and approved for employment by HR. The cost of live scanning service is borne by the candidate.
Note to all prospective employees - The individual holding this position is considered a "authorized reporter" under the California Child Abuse and Neglect Reporting Act and, as a prerequisite, must meet the requirements set forth in administrative procedure 3518, with title "Child Abuse Report" possession.
In accordance with the Jeanne Clery Disclosure of Campus Security Policy and the Campus Crime Statistics Act, the annual security report of Mt. San Antonio Community College is available here: https://www.mtsac.edu/safety/pdf/asr-final-2020. pdf.
The individual holding this position is considered a "responsible employee" under Title IX of the Education Amendments Act of 1972 and is required to report to the College's Title IX Coordinator all relevant details of which he or she becomes aware of an incident of alleged sexual harassment, including sexual, reported harassment, sexual assault, dating and domestic violence, and stalking.
Certificate Writing Requirements:
Special Instructions:
A confirmation number will be assigned if your application package states that the additional questions have been answered and that a document is attached to each required link. For assistance with the online application process, contact Human Resources at 1100 N. Grand Avenue, Walnut, CA 91789-1399. Human Resources: (909) 274-4225. Email: job@mtsac.edu.
DO NOT include photos or personal information (eg date of birth, place of birth, etc.) in your application or supporting documents.
Long distance travel for an interview: If you are invited to interview, if you need to travel more than 150 miles round trip from your home to attend the interview, please contact our office to discuss accommodation options.
THE MT. THE SAN ANTONIO COLLEGE DISTRICT WILL NOT ISSUE THE FLODING VISA.
Foreign Transfers:
Transcripts issued outside the United States require an analysis of each degree with a statement of equivalency by a certified credential evaluation agency that certifies the degree's equivalency to that of an accredited institution in the United States. This report must be attached to the application and submitted within the deadline. Accredited assessment bodies can be found at https://www.naces.org/members.
Questions/Contact:
Personalwesen1100 N. Grand Avenue, Walnut, CA 91789-1399Telefon: (909) 274-4225E-Mail: Employment@mtsac.edu
Selection process:
The committee evaluates applications taking into account the breadth and depth of appropriate education, training, experience, skills, knowledge and abilities. The screening committee reserves the right to limit the number of approved interviews. Meeting the minimum qualifications for the position does not mean that the candidate will be accepted for an interview.
Interviews may include a written test, a panel presentation and/or an aptitude test. Start date is after board approval and receipt of live scan approval.
Special information for applicants:
In order to secure an examination, it is the applicant's responsibility to ensure that all required materials are received prior to the date and time of the first examination specified in the job advertisement. Incomplete application documents will not be considered. All application documents become the property of the university and are not returned or copied. Visit our job board at http://hrjobs.mtsac.edu to complete and submit your application for this position.
EEO policy:
The school is an equal opportunity employer. It is the College's policy to encourage applications from national and racial minorities, women, persons with disabilities, and Vietnam veterans. No one may be refused employment because of race, religion, color, national origin, descent, physical or mental disability, health condition, marital status, sex, age, sexual orientation or belief that he has, is refused or has many of these. Characteristics.
Conflict of interests:
The employees of Mt. Members of the San Antonio College and Board of Trustees shall not engage in employment or activities inconsistent with, inconsistent with, or inconsistent with the administrative procedures of the Mt. San Antonio College (AP 2710 Conflict of Interest, AP 2712 Conflict of Interest Code) .
Cancel the RTF rule:
To apply visit https://apptrkr.com/4196545
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